We send confirmation emails when you place an order and after your order has been shipped.
We use Hermes Tracked for all UK orders. For worldwide orders, we use DHL express. Shipping time is 3 - 5 working days for all orders.
FREE UK Shipping on all orders. FREE UK Returns.
FREE Worldwide Shipping on orders with 2 helmets or more.
For all other orders, our shipping charge is £10 within Europe and £15 for the Rest of the World. You can use our shipping rates calculator in the shopping cart. Rates will be added at checkout.
Please note we are unable to ship to Australia & New Zealand at this time.
Please note we do not offer free returns outside of the UK. Please measure your head circumference vs. our helmet size of 55 - 58cm before ordering to avoid having to return due to a misfit.
If you are not 100% satisfied with your purchase, return it within 30 days from receiving the goods. Please keep the original packaging and labels attached. The safety manual booklet must be still attached to the helmet's chin strap by the tag - if removed, we cannot refund or exchange. You will be responsible for shipping the item back to us.
If your LID helmet has been involved in an accident and has been damaged within 1 year of being purchased, you may be eligible for a 50% discount on a replacement helmet.
LID Helmet warrants that products are free of manufacturing defects in material and workmanship when it is delivered. This warranty is limited to one year from the date of purchase. Here is our warranty policy.